Refund policy

Statutory right of withdrawal (14 days)

Right of withdrawal for goods for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor part of their self-employed professional activity.)

Withdrawal instructions

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day

on which you, or a third party named by you who is not the carrier, took possession of the goods, if you ordered one or more goods as part of a single order and they are delivered together;
on which you, or a third party named by you who is not the carrier, took possession of the last goods, if you ordered several goods as part of a single order and they are delivered separately;
on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last piece, if you ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Danny Paul Rüdiger Riewoldt-Liehr, Pfirsichweg 4, 12524 Berlin, Germany, phone: +49 176 73527322, email: hello@kazemaki.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached model withdrawal form for this, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we have to repay all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your having chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You have to send back or hand over the goods to us or to Riewoldt-Liehr, Pfirsichweg 4, 12524 Berlin, Germany, without delay and in any case at the latest within 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

Grounds for exclusion or expiry

The right of withdrawal does not apply to contracts:

for the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed when the contract was concluded but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires early for contracts:

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
for the delivery of goods if, after delivery, they were inseparably mixed with other goods due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

To Danny Paul Rüdiger Riewoldt-Liehr, Pfirsichweg 4, 12524 Berlin, Germany, email: hello@kazemaki.com:
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
Ordered on (*)/ received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date

(*) Delete as appropriate.

Returns without a withdrawal declaration

(1) An effective withdrawal under § 355 BGB (German Civil Code) requires a clear statement by the consumer to us from which the decision to withdraw from the contract is clearly evident (e.g. by email, letter or using the model withdrawal form). Merely sending back the goods without a corresponding statement does not constitute a withdrawal.

(2) If we receive a return without a withdrawal declaration, without a reason for complaint or without any other comprehensible explanation, we ask the customer in text form (usually by email to the address given during the ordering process) to clarify. The customer is asked to tell us within 14 days of receiving this request whether a withdrawal is being declared or what other reason the return is based on.

(3) If there is no reply within this period, we are entitled to send the goods back to the delivery address given during the ordering process at the customer's expense. In this case the purchase contract remains effective; the purchase price is not refunded.

(4) Until we receive a reply from the customer, we store the returned goods carefully. An obligation to process the return, to refund the purchase price or to issue a credit only arises after receipt of a clear statement from the customer.

(5) The provisions of this section apply without prejudice to the consumer's statutory rights of withdrawal and to our voluntary 30-day Easy Return guarantee. Under the Easy Return guarantee, too, a return is only treated as a reversal of the contract if the customer marks the return as such (e.g. by a note enclosed in the parcel or a short message by email to hello@kazemaki.com).